Malaysia’s first 5-star Forbes Travel Guide rating awarded to Crockfords Hotel

PETALING JAYA (Feb 22): Forbes Travel Guide Star Ratings, announced on 20th February 2019 in New York, honoured Crockfords Hotel at Resorts World Genting with the Five-Star award – making Crockfords the only hotel in Malaysia to receive such an honour and one of only 210 hotels worldwide bestowed with Forbes Travel Guide’s most prestigious ranking.

Established in 2017, Crockfords stands enveloped by clouds 6,000 feet above sea level, and was designed in line with the aesthetic of posh London mansions. 

“We at Resorts World Genting are thrilled that Crockfords has been recognised by the Forbes Travel Guide in their recent announcement of the 2019 award,” says Datuk Edward Holloway, executive vice president of leisure & hospitality, Resorts World Genting in press release on Feb 21. 

“From the outset, we have strived to create a space worthy of the prestigious name of Crockfords, sparing no expense to deliver an unparalleled experience. To be rewarded with the Five-Star rating is a confirmation that our vision for luxury at Resorts World Genting works. But more than that, this award is great, not just for us, but for Malaysia as well. It is an affirmation that Malaysia, as a destination, has luxury service on par with the world’s best, with service and standards that meet the highest level of demands.” 

Forbes Travel Guide Star Ratings is the oldest travel guide in the USA, and is now in its 61st edition. Globally considered as the foremost benchmark of the world’s finest luxury hotels, spas and restaurants. Scored by anonymous and unannounced auditors, it uses a proprietary algorithm that weighs service at 75% and quality of the property at 25%.

Graciousness, thoughtfulness and a sense of personalised service are weighed, and to qualify for a Five-Star Forbes Travel Guide rating, a hotel must receive a rating of at least 90% in all respects, from experience to service to the smallest of details. Its 5-Star rating is the hospitality equivalent of a 3-Star Michelin rating for a restaurant.

Other Five-Star honorees are Hong Kongs’ Ritz Carlton, Four Seasons, Langham, Mandarin Oriental, Peninsula and the Island Shangri-la. In Bangkok, the Peninsula, St Regis & Mandarin Oriental were once again in the Five Star list. Closer to home in Singapore, the Capella, the Mandarin Oriental and the Fullerton Bay maintain their Forbes Five Star status. 

Crockfords provides 111 Superior Rooms, 8 Junior Suites, 18 Signature Suites and three Executive Suites that were equipped with the latest technology, embedded in the rooms to ensure ease and comfort at the touch of a button. 

“It is fairly easy in this day and age to build the finest assets however it is the software that makes the difference. Our team has worked tirelessly on the finest details of luxury service, and they will continue to look at new ways in providing unique and memorable experience so that each time a guest returns it is always special,” said David Leung, general manager of Crockfords.