After 10 long years of agony, rounds of crisis management and millions of ringgit spent, this developer was finally able to close the chapter to a long-drawn dispute over a sewage system and its dysfunctional maintenance.

Hell had broken loose in 2009 - four years after the first home in Bandar Botanic in Klang, Selangor, was handed over. 

The sewage overflowed and the stench unbearable. Residents affected, understandably, were up in arms. 

The developer had explained that not only was the sewage system installed with approval from the authorities but that it was also compliance-tested before the National Water Services Commission (SPAN) took over its maintenance in 2005.

This did not stop the developer from helping the residents affected.

Trucks were deployed for clean-up works while resident-SPAN meetings were facilitated in search of a solution.

These culminated in the developer stepping in to help fund a significant rectification and upgrading exercise with SPAN.

The chapter to this episode may have closed, but it has served to further reinforce the developer's philosophy of building sustainable development.

In the words of its CEO Mr Ngan Chee Meng: "The townships that we build must be able to stand the test of time and are easy to maintain. Our mission is to create homes that people could grow up and grow old in."

For its commitment to buyers and the community, Gamuda Land has earned the EdgeProp Malaysia's Responsible Developer: Building Sustainable Development Award 2020.