News about KLIA

Despite the four disruptions in its four months of operations, chief airports officer Bryan John Thompson said the aerotrain’s operational service availability performance has been above 98%, save for its dip to 95.

KLIA said that during this period, shuttle buses will operate at full capacity to ensure uninterrupted passenger transfers between terminals.

The airport operator said the latest disruption was "disappointing" given that the aerotrain system had undergone a stringent testing, commissioning, and certification process prior to its launch.

Transport Minister Anthony Loke Siew Fook: Even though MAHB is a government-linked company, it is still subject to our licensing regulations.

Alternative transport arrangements were immediately activated to ensure continuous passenger movement between the terminal and satellite building, said Malaysia Airports.

The issues were caused by both technical problems such as signalling faults as well as human-related errors, including passengers attempting to open train doors, Deputy Transport Minister Datuk Hasbi Habibolla told the Dewan Rakyat during the oral question-and-answer session on Monday.

MAHB managing director Datuk Mohd Izani Ghani said while there were no disruptions to overall airport operations or passenger transfers between the main and satellite terminals, the airport operator “expects better” from its partners.

MAHB managing director Datuk Mohd Izani Ghani in the statement said, “The aerotrain is a vital link in KLIA’s operations, and we are committed to keeping it reliable for our passengers.

Transport Minister Anthony Loke said these incidents, while understandably inconvenient for passengers, actually demonstrate the integrity and reliability of the new aerotrain’s safety systems.

The rating agency noted that with around 380,000 sq ft of net lettable area, the mall’s occupancy rate has reached 96.