Where quality is upheld in both construction and management

STRATA RESIDENTIAL CATEGORY — SILVER

MADGE MANSIONS

AS a luxurious low-density residential strata development situated in the heart of Kuala Lumpur city, Madge Mansions has been a sanctuary for those who treasure privacy and exclusivity.

Strategically located along Jalan Madge near the city’s Embassy Row, Madge Mansions comprises a total of 52 signature suites housed in three 10-storey towers with only two units per floor.

Built by Gamuda Land, the property development arm of Gamuda Bhd, the project completed in 2014 is TheEdgeProperty.com Malaysia’s Best Managed Property Awards 2017 Silver winner in the strata residential category.

The award is a much anticipated and welcomed one for Gamuda Land senior general manager of club operations and township management Tang Meng Loon. It is not just a win for the development but the Awards in general will spur the industry to put greater emphasis on quality and sustainability in property management practices, he says.

For Madge Mansions, the award comes on the heels of the projects’ achievement of a 82.5 score for
CONQUAS or the Certification of Construction Quality Assessment System, the highest score in Southeast Asia (outside Singapore) for high-rise developments to date. Developed by Singapore’s Building and Construction Authority (BCA), CONQUAS is a quantitative measure of the overall quality of a building’s workmanship during the various stages of construction. It acts as a health scan to check the general workmanship standard of a project.

“TheEdgeProperty.com Malaysia’s Best Managed Property Awards win for us will add to the company and Gamuda Bhd’s credibility of delivering sustainable homes for our customers,” he enthuses.

“We would like to thank our property management team and the residents at Madge Mansions for their dedication and commitment, which helped the building emerge as one of the winners,” says Tang.

The development is about 67% occupied currently and is being managed by Gamuda Land’s property management division. The Joint Management Body (JMB) formed by its owners had appointed the property manager in May 2016.

With the efforts of the property management, the team is proud to say that their achievement in all aspects of the building, including maintenance, administration and collection of charges, have delivered positive results, especially the communication between the property management team and the residents, offers Tang.

Sustainability is everyone’s responsibility

Tang believes the most important factor in ensuring the sustainability of Madge Mansions is the people involved in managing it and its residents.

“We can have all the operating procedures, systems and processes in place, but at the end of the day, it is the people who make things happen,” he says.

Hence, a property will need a committed management team to pull all the strings together while on the other end, the residents have to believe in the team and be willing to work together, he adds.

Among the services provided by the management team is the 24/7 concierge service, where the team has designated two coordinators and two professional mechanical and electrical (M&E) technicians to solve M&E problems in a residents’ unit, pick up their kids from school and arrange private functions and other personal requests.

Tang says the team has to pay attention to residents’ feedback and requests, and respond to them swiftly.

“What the residents want is our attention, so we engage with them face-to-face to provide them personalised and sincere contact. Sometimes, it can be very stressful for us but we always give our best to deliver quality services to them,” he says.

On top of the concierge service, the team has also introduced a mobile application dubbed SnagR Defect Management, which makes it easier for both the management and the residents to record and monitor the process of defects rectification with a mobile device.

Madge Mansions features comprehensive facilities including an Olympic-length 50m salt water infinity pool, a sunken Jacuzzi, sun decks, a glass lantern gymnasium and many more.

In addition, most of the signature suites in the building feature a private Jacuzzi dip pool or spacious lanai for recreation and relaxation. With spacious built-ups ranging from 3,500 sq ft to 8,400 sq ft, the 52 signature suites are private sanctuaries in the heart of the city. Ensuring that it stays in pristine condition is no mean task but the property management team and the JMB are definitely proving themselves more than capable.

Award is proof of project’s quality and sustainability

Being recognised as a winner of TheEdgeProperty.com Malaysia’s Best Managed Property Awards 2017 is a testament of Madge Mansions’ quality and sustainability, says its developer Gamuda Land’s COO Ngan Chee Meng. The project took the Silver in the strata residential category of the inaugural Awards.

“This award is also an excellent platform to set the benchmark for well-managed properties which will yield healthy returns in time,” he says.

“As it is also the first such award in the country, it will definitely draw attention to the importance of well-managed properties, be they landed or high-rise,” he adds.

Looking ahead, Ngan says, the developer will continue to raise the bar in all aspects of property development, such as infrastructure, security and safety, phasing of current and future precincts, from master planning, to crafting beautiful environments to choosing strategic locations, in order to provide truly sustainable developments that offer value for its customers.

“All these aspects, coupled with proper maintenance are able to ensure sustaining values for our homeowners including capital appreciation year after year,” he says, citing the townships developed by the company such as Horizon Hills in Johor, Bandar Botanic and Kota Kemuning in Selangor which have garnered about 21% to 47% capital appreciation over the years.

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For more stories on the Awards, click here.

This story first appeared in TheEdgeProperty.com pullout on April 7, 2017. Download TheEdgeProperty.com pullout here for free.